Your Visit
Before coming to the visit:
• Make sure you have a valid Canadian health card.
• Make sure you have done the investigation (lab. Work, imaging studies, etc…you were supposed to do, if not please let our office know and we can schedule your appointment
• Make sure you have any updated health info which pertain to your condition since we have seen you last.
Before your phone visit:
• Find a private location to do the phone interview with the doctor without being disturbed.
• Please have your health card handy during the interview.
• Please have all your medications handy during the interview. Please have your recent readings of BP/ HR/ Wt./BG if possible. you can also send them before the appointment securely to us here.
• If needed, and if you have not done so already, Please remember to update us about any recent hospital admission/visit since your last visit with us or any recent change in medications since last visit here
Before your video visit:
• Find a private location to do the phone interview with the doctor without being disturbed.
• Use a private computer/device (i.e., not an employer's or third party's computer/device), secure accounts, and a secure internet connection. For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi- Fi connection.
• To prepare for you video visit and join your appointment click here for more info, there is also a YouTube video you can watch to help you by clicking here.
• Please have your health card handy during the interview.
• Please have all your medications handy during the interview. Please have your recent readings of BP/ HR/ Wt./BG if possible. you can also send them before the appointment securely to us here.
• If needed, and if you have not done so already, Please remember to update us about any recent hospital admission/visit since your last visit with us or any recent change in medications since last visit here
During your physical or virtual visit:
• Please remember to ask for medications renewal during your appointment. If you forget to do so during your regular appointment, you will need to make an appointment, physical or virtual (phone or video) to renew your medications, but this appointment can not be guaranteed to be on time before you run out of your medications supply.
• Please tell us if you would like your lab request to be emailed to you, or you should pick it up before you leave the office. Sometimes it can be faxed directly to the lab of your choice. Please ask the reception.
Before you leave the office:
• Before you leave the office please remember to have your prescriptions renewed on your office visit. We do not renew by telephone or fax. You have to request a video or phone visit with the doctor to review your medications and renew them if you forgot to ask for renewal during your actual visit. Medical conditions change over time, before we renew your medications we would like to know the most updated information about your health.
• Please check at reception for your next appointment and any test appointments that may need to be made before you leave the office.
After your visit:
• We randomly send patient satisfaction survey after the clinical visit, as we would like to know what you think about the services we provide. If you get one of these, please respond so we can make sure we are meeting your needs and improve our work.
